PLAN YOUR TRIP WITH TRAVEL XCAPES

That’s right, our technology allows us to provide our services to you in this way, so that from wherever you are you can contact us, either through our website or over the phone so that together we can plan your next trip.

We cater to all types of customers, whether you are an individual traveler or a corporation, we can meet your travel needs.  TravelXcapes is here to serve you.  We have a specialized team that will help you meet your need, no matter what type of service is needed.

Of course! Our offices are located in the traditional Colonia Condesa, in beautiful Mexico City.  Although to be honest, our office is right next to you, that is, our technology allows us to connect electronically with you, whether by email, web chat, WhatsApp, phone or videoconference.  Our versatility allows us to be accessible to you in many ways.  If you would like to visit our offices, our address is located on our homepage.  But  don’t forget to bring coffee to share, I like cappuccino with a touch of cinnamon and no sugar.

Of course! On our website we try to include the destinations most sought after by travelers today, as well as destinations offering special prices, selected especially for you! If you do not find the destination you are looking for, call us or simply complete the contact form on our website and a specialized agent will contact you to get started with planning the trip of your dreams.  Remember that TravelXcapes facilitates your travel plans!

We recommend that you first search for your flights and buy them in advance, this way you already have the well-defined dates.  Once dates have been selected, we will help you with hotel reservations, car rental if need, tours and any other travel services you desire.

If you are traveling outside of your country, make sure you have the passports of all travelers at hand.  They must be valid at least 6 months after the date of your trip, as reservations and travel documents will be made with the name of the travelers as they appear on their passports.

If your trip is in the country where you live, make sure that you have a valid photo ID and that the name matches the name used at the time of processing your reservation.

Also, don’t forget to have the start and end dates of your trip as well as the credit card you wish to use for your reservation.

Yes, your reservation must be paid in advance.  This way we can guarantee the availability of the travel services you are purchasing as well as the price.  As you will notice, our prices are better than those found in other booking sites but require advanced payment.

You’ll need to do this with a valid credit card. We accept Visa, MasterCard, Discover and American Express cards.  You will need have your card physically at the time of booking your reservation in order to process your service, guarantee availability and secure the quoted price, due the fact that reservation and collection process will require information about your credit card as well as the credit card holder.

Our cancellation policy is based on the particular conditions of each service provider, whether hotelier or any other type of product we offer you, as they are stipulated according to the rate we quoted you; these include the destination, date of travel or any special conditions stipulated in the offer.  We will always inform you of the conditions of the contracted fare and its’ cancellation policy before you complete the reservation and payment for your trip.  You will also receive this information in the booking confirmation email.

Yes, most of our vacation services offer travel insurance through one of our service providers and must be purchased at the time of booking. Unforeseen events always happen, so we recommend exploring this possibility when planning your trip.

For any other questions, please contact us with your questions through the form on our website, or by writing to us at the following email:
contacto@travelxcapes.com